Shipping & Refund Policy
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
We offer free shipping in India for all orders above Rs. 1000. For orders below Rs. 1000, the shipping charges are Rs. 50.
How much time do you take to ship?
All orders usually get shipped within 5-7 working days. So you can expect delivery between 7-10 days.
For orders containing either phone cases / wall arts / decals or custom products do expect a delivery between 12-15 days as these are made to order.
For orders containing 2021 Pahadi Calendars, please refer to the product description for the shipping timeline.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies and/or Speed Post. Latiart is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Latiart. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Latiart, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by a full refund.
What happens if I am not available to receive my parcel?
* Should you not be present when our courier attempts to deliver your parcel, our courier partner will make an attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate the delivery of your package.
* A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.
* Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the canceled order will be refunded via your original mode of payment.
* Also, please note that cash on delivery (COD) is a special service where we ship your order without any pre-payment. We may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
Are there any conditions on the cash-on-delivery option?
* Please note that your cash-on-delivery package will be handed over to you only when complete payment has been made to the courier partner’s representative. Also, please give exact cash to avoid any inconvenience.
What should I do if I have received only a part of my order?
* We make sure that all the products are sent to you in one package. Please mail at kanchan.latiart.com us with the details of the missing product but within 15 days of receiving your order. We shall check and get it sorted asap.
My tracking link shows ‘delivered’ but I have not received the package. What do I do?
* Please drop us a mail at [email protected] within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.
Please note: We would not be able to investigate with the courier service if it is informed to us after 24 hrs
Return / Refund / Replacement :
I received a damaged product. What do I do ?
* Please do not worry. Drop us a mail at [email protected] with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
* Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
What do I do if I don’t like the product I received?
* We do hope you don’t have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened/unused without damage and with all the tags intact) within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. And we could provide you with a coupon code, so you could shop with us again & again & again, we just do not want to let you go.
* You can choose a refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date.
* Please make sure that the returned product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund/code to be processed.
* The courier charges incurred by you to send us back the product will not be refunded.
* Shipping and COD charges are non-refundable.
* No return/refund / exchange is possible for freebies, customized and planters products.
How can I cancel my order?
* Please mail us at [email protected] for a cancellation request if your order has not been shipped yet.
When can I cancel my order?
* Orders can be canceled only if it has not been shipped from our warehouse.
* No cancellation applicable for customized products once the order is placed.
Can I cancel my order once the product has been shipped?
* Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
* Once shipped, we will not consider cancellation requests.
* If a cancellation request comes up before the product leaves our order-processing center, we will try to hold the shipment but there is no guarantee that the cancellation request will be honored.
What about cancellation charges?
* For both pre-paid orders or COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.
* For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in the non-serviceability of future COD orders from you. NOTE: The company has right to cancel any order with their discretion. You will be provided a refund or credits to the website accordingly, as per the case.
When do I get my refund for the canceled order?
* If the payment was by credit/ debit card or net banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
* Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
Cash On Delivery (COD)
We offer cash on delivery payment option on selected pin codes. Due to a limitation of courier services, we may contact you to pay online / cancel your order, if we are updated by the courier service that the address is not serviceable for COD.
We will charge Rs. 100 as COD charges on and above the courier charges if applicable.
Any COD packages that are returned to us will be automatically canceled in the system. In case you wish to, you could reorder the products online.
All transactions are processed in Indian Rupees (INR).
For placing bulk orders, you can email us at [email protected]